Sr. Analyst at Thomson Reutters

Sr. Analyst - Contact Center JobApply now »
Date: Aug 11, 2011
Location: Solitaire, Hyderabad, India-Hyderabad-IND


Title: Sr. Analyst - Contact Center
ID: CUS00004904

Description

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Shift: Variable

Process: Healthcare

Position Description

- Responsible for implementation of Quality Audits.

- Responsible for superior customer service by ensuring the quality and level of support meets or exceeds customer's expectations.

- Responsible for documenting all support activity in the tracking system in a timely manner.

- Provide process improvement ideas to improve metrics and increase productivity apart from daily customer support interactions with clients.

- Act in Process Lead capacity in the absence of the Process Lead

- Drive other initiatives as and when required.

Position Specs:

- Excellent Communication, Interpersonal & Analytical Skills.

- Proactive outlook, presence of mind and initiative in handling responsibilities.

- Ability to interface with employees across any level in the organization.

- Educational Qualification: Any Three Year Degree Program.Eligibility Criteria:

· Employee should be currently playing the role of an Analyst.

· Should have experience in US Healthcare industry for at least 10 - 12 months.

The employee needs to keep his supervisor & process manager informed of the fact that they have applied for the specific open position.


Title: Sr. Analyst - Contact Center
ID: CUS00004904

Description

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Shift: Variable

Process: Healthcare

Position Description

- Responsible for implementation of Quality Audits.

- Responsible for superior customer service by ensuring the quality and level of support meets or exceeds customer's expectations.

- Responsible for documenting all support activity in the tracking system in a timely manner.

- Provide process improvement ideas to improve metrics and increase productivity apart from daily customer support interactions with clients.

- Act in Process Lead capacity in the absence of the Process Lead

- Drive other initiatives as and when required.

Position Specs:

- Excellent Communication, Interpersonal & Analytical Skills.

- Proactive outlook, presence of mind and initiative in handling responsibilities.

- Ability to interface with employees across any level in the organization.

- Educational Qualification: Any Three Year Degree Program.Eligibility Criteria:

· Employee should be currently playing the role of an Analyst.

· Should have experience in US Healthcare industry for at least 10 - 12 months.

The employee needs to keep his supervisor & process manager informed of the fact that they have applied for the specific open position.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Customer Service/ Support
Primary Location: India-Hyderabad-IND-Hyderabad-Solitaire
Organization: Prof Healthcare Cust Sgmnt-ALL
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: No

www.thomsonreuters.com

Thomson Reuters
Building #3, iLabs Centre,
Unit #18, Software Units Layout,
Madhapur, Hyderabad,
India 500081
+91 40.6654.2000
http://thomsonreuters.com/about/locations/

Raksha Bandhan Images

        

Happy Raksha Bandhan To All.

Raksha Bandhan or Rakhi is a special occasion that is celebrated every year, in August, on Shravan Purnima day. It is celebrated on the full moon of the month Shraavana. Raksha Bandhan is celebrated in India as well as abroad with great enthusiasm. It is a festival which strengthens the bonds of a Brother and sister.

Walk in Interview at Moosarambagh, at Ketan's Aviation Placement Wing

Ketan’s Aviation Placement Wing:

A leading outsourcing placement cell for Domestic international airlines, cruise, travel industry is looking for the following positions for a reputed airline.

Cabin Crew(20): Female Candiates (10+2 and above) freshers between the age group of 18-26 with excellent verbal, written communications skills (English, Hindi and Local Language)

And very good looking only need to apply.

Ground Staff (25): Male/Female Fresh Graduates from any stream with excellent verbal, written communication skills (English, Hindi and Local Language) and good looking need to apply.

Walk in With your updated Resume along with 2 PP Size photos. Full length for cabin crew in western formals. On 11^th to 14^th August 2011 between 10am to 6pm.

KIHM  H:No:16-11-743/2, Vishal arcade, SBI officers Colony, Moosarambagh, Hyderabad.

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For a Leading Rice Mill Machinery Manufacturer Located at Hyd

For a Leading Rice Mill Machinery Manufacturer Located at Hyd needs,

Sales Representatives for A.P. & Karnataka States

Young/Energetic Persons Capable of touring Extensively.

Min.Qualification: Graduates; Exp:Atleast 3 years in Machinery Marketing, Rice mill Machinery Sales Preferable.


Interested candidates send your resume to recruitments_54@yahoo.com  or fax to 040-2717 2741

Corporate Network Solutions: Required Marketing Executives

We are looking for Marketing Executives For Our Hyderabad Office Candidates Having 2 Years of Experience in Serices Field can apply To hrd@cns.co.in with subject as "Marketing Hyderabad"
 Or Personally apply at

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 Contact: 040-6646  6673 http://www.cns.co.in/

Nova Group of Colleges: Teching Staff, Non Teching:

(Approved by AICTE and Affiliated JNTU, O.U., A.N.U.)
Hyderabad, Vijaywadada, Eluru, Nuzvid, JangaReddyGuddem

Walk in Interview on  13/8/2011 and 14/8/2011

Teaching Staff: Prinicipals, Directors, Professors, Associate Professors/Asst.Professors to Teach

                          B.Tech and M.tech In CSE, ECE, EEE, ME,  CIVIL.

                          B.Pharmacy, M.pharmacy, MBA, MCA, M.Com,  Maths, Physics, Chemistry,

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Non Teching Staff: Librarians, Asst. Librarians, Accountants, Internal Auditors, Audit Assistants,

                                 Clerk/ Typists, Placement Officers, Lab ZAssistants, Internal Auditors,

                                 Computer Operators, Personal Secretaries, Programmers,

                                 Hardware Engineers, Electricians, Attenders, Sweepers, Drivers,

                                 Hoster Wardens (Boys and Girls).

Eligibility:  Qualifications, Experience and salary as per University/UGC/ AICTE Norms,

                    Retired persons may also apply.

Interested Candiates may attend walk in Interview along with all  Original Certificates and 3 passports size photos or send resume to hr@novaenggjaff.ac.in

Head Office: 7-1-209/1/2/3/, Muttamsetty Towers, Beside Sathyam Theatre Lane, Ameerpet,Hyd.

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